Terms

Our quotes are fixed prices, not estimates, and they set out what is included and what is not. A quote holds for 30 days. We do not charge for quoting a job and there is no call-out fee for a survey.

Roofs hide things. If we open one up and find rotten timbers or failed battens that could not be seen from the survey, we stop, show you photographs and price the extra work before doing it. You will never find additional work on an invoice that you did not agree to first.

The quote states whether scaffolding or a tower is needed and includes it if so, and says how waste from the job is dealt with — carried away or skipped, and who pays for the skip and any permit. We need reasonable access to the property and, where the work touches a boundary, your neighbour's agreement to put a ladder or scaffold on their side.

We accept cards and bank transfer. We are not VAT registered, so there is no VAT on your invoice. Any materials payment for a larger job is set out in the written quote rather than raised later.

Where you agree a job with us in your home or at a distance, the Consumer Contracts Regulations 2013 give you 14 days to cancel without giving a reason. If you ask us to start within those 14 days and then cancel, you may owe us for the work already done. Tell us in writing — an email is enough.

A workmanship guarantee covers how the work was fitted rather than what was fitted. Ask us for its length and its exact scope in writing with your quote, before you commit to anything; the guarantee page explains the three different promises the word is used for. Materials carry their own manufacturer warranties.

Ring us first. Most problems are fixed faster by a phone call than by anything else, and we would rather hear it from you than read it. If we cannot resolve it between us, our Checkatrade membership provides an independent route.